Dealing With Difficult People
人生中，步步相随。无论好与坏，每一天都一样的重要。人生中没有一个时刻是无关紧要的。不管如何不值一提，每个选择、每一天、每个想法，都会引出下一步。简单的事情可以完全重塑你的人生。Dealing With Difficult People
What do you say to people who are continually negative? How do you feel when every idea you put forward is knocked down without even being discussed? Can you cope with a boss who criticises but never praises? How well can you stand up for yourself?
You may think these people are stronger than you, but often their negative behaviour is simply their defence mechanism, the way they have learned to survive the hard knocks of life. If you look and listen more carefully, you will find a very vulnerable human being inside. A human being, just like you, who doesn’t want to get hurt by being laughed at or made to look stupid in front of colleagues.
Many people express their true feelings in roundabout ways that confuse you. If they are hurt, rather than show their weakness, they react aggressively. If they are embarrassed, you may just get a stony silence. Your task, then, is to identify signals that give you a clue as to what they are really saying, and respond appropriately.
If they are hurt, rather than show their weakness, they react aggressively. If they are embarrassed, you may just get a stony silence. Your task, then, is to identify signals that give you a clue as to what they are really saying
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